nightattendant
sales
receptionist
feedback
reminder
salon
What Happens Today
Customers call your IVR, pick the correct branch, reach the leaf and then hear:“We are currently closed. Please call during our normal business hours”
The business owner does NOT know who came looking.
What If
They did not have to pick any number or negotiate with the IVR tree. They only hear:“How can I help you?”
They describe their need, and the system asks them their details.
They get assured that an Agent will call them back during business hours.
And are asked what would be a good time of day.
And are asked what would be a good time of day.
The Next Day
Before office opens, a summary gets emailed to management.
Agents view a list of all calls, review the notes, and call the customer back.
They simply review the pertinent information already provided by the customer, and not have to type.
Frequently Asked Questions
I already have an agency to take calls at night. How is this different?
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Can the Night Attendant transfer calls?
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Can NA post data to our system?
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Is NA bilingual?
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